Privacy Policy

Privacy Policy for BestTrip.com.au

Last Updated: April 9, 2025

At BestTrip.com.au, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.besttrip.com.au) or use our transportation services. By using our website or booking a trip with us, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with reliable transportation services and improve your experience. The types of information we may collect include:

• Personal      Details: Name, email address, phone number, and billing address      provided when you book a trip or contact us.
• Booking      Information: Pickup and drop-off locations, travel dates, times, and      any special requests (e.g., child seats).
• Payment      Information: Credit/debit card details or other payment data processed      through secure third-party payment providers.
• Website      Usage Data: IP address, browser type, device information, and pages      visited, collected via cookies or similar technologies (see our Cookie      Policy for details).
• Communication      Data: Information you provide when you email us, call us, or submit      inquiries through our website.

2. How We Collect Information

We collect information in the following ways:

• Directly      from You: When you make a booking, sign up for updates, or contact us.
• Automatically:      Through cookies and analytics tools when you visit our website.
• From      Third Parties: Such as payment processors or booking partners, where applicable.

3. How We Use Your Information

We use your personal information to:

• Process      and confirm your bookings.
• Communicate      with you about your trip (e.g., confirmations, updates, or reminders).
• Bill      you for services and process payments or refunds.
• Improve      our services by analysing usage trends and customer feedback.
• Send      promotional offers or updates (only with your consent, and you can opt out      at any time).
• Comply      with legal obligations or respond to lawful requests.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Service      Providers: Drivers, payment processors, or IT support providers who      help us deliver our services (bound by confidentiality agreements).
• Legal      Authorities: If required by law, such as in response to a court order      or government request.
• Business      Partners: If you book through a third-party platform, we may share      necessary details to fulfill your reservation.

5. How We Protect Your Information

We take reasonable steps to safeguard your data, including:

• Using      encryption for payment transactions and sensitive data.
• Storing      information on secure servers with restricted access.
• Regularly      reviewing our security practices to protect against unauthorized access,      loss, or misuse.

However, no online system is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.

6. Your Rights and Choices

Under Australian law, you have rights regarding your personal information, including:

• Access:      Request a copy of the personal information we hold about you.
• Correction:      Ask us to update or correct inaccurate details.
• Deletion:      Request removal of your data, subject to legal retention requirements.
• Opt-Out:      Unsubscribe from marketing emails by clicking the “unsubscribe” link or      contacting us.

To exercise these rights, please contact us at support@besttrip.com.au.

7. Data Retention

We keep your personal information only as long as necessary:

• Booking      and payment data: Retained for 7 years to comply with Australian tax and      consumer laws.
• Marketing      data: Kept until you opt out or it’s no longer relevant.
• Website      usage data: Retained for up to 2 years for analytics purposes.

After this period, we securely delete or anonymize your information.

8. Cookies and Tracking

We use cookies to enhance your experience on our website (e.g., remembering preferences, analyzing traffic). You can manage cookie preferences through your browser settings. For more details, see our [link to be added if applicable].

9. International Data Transfers

BestTrip.com.au primarily operates in Australia, and your data is stored on servers located within Australia. If we need to transfer data overseas (e.g., to a cloud provider), we ensure the recipient complies with Australian privacy standards or equivalent protections.

10. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways). We are not responsible for the privacy practices of these third parties, so please review their policies before providing information.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

13. Contact Us

If you have questions, concerns, or requests about your privacy or this policy, please reach out to us:

• Email:      support@besttrip.com.au

Complaints

If you believe we’ve mishandled your personal information, you can lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Thank you for trusting BestTrip.com.au with your transportation needs and your personal information.